Housing Bureau
With the Austin CVB Housing Bureau, you can manage and monitor room blocks at multiple hotels via our simple, secure Passkey web portal. Our services can include a customized event site for your group, a toll-free question hotline, room block management and more. Reservations can be booked online or by fax/mail.
For meeting planners, the Housing Bureau offers secure, 24/7 access to online inventory and room block management tools, along with useful reports. Planners can manage reservations through the day of arrival, and even send broadcast e-mail communications to attendees and exhibitors.
Getting started
Commitment to utilize the Housing Bureau must be determined in the hotel contracting stage. Please contact Rose Curran at 512-583-7225 or 866-645-0605.
Requirements
- Deposits
The Austin Convention and Visitors Bureau accepts deposits made by your attendees online, by fax or by mail. We can accept checks or major credit cards, according to the requirements you specify. Deposits are retained until the specified cut-off day, then forwarded directly to the assigned hotels. - Cancellations
- If made prior to the designated date, deposits will be refunded.
- If made within 72 hours of arrival (or as established in the hotel contracts), deposits are non-refundable
- Reservation requests following the cut-off date
If reservations are requested after the cut-off date, the Austin CVB will contact the hotels to negotiate arrangements. Contracted hotels can also add inventory to the original block.
Room block management capabilities
- Attendee blocks
- Exhibitor blocks
- VIP/Staff blocks
- Sub-blocks
- Special access code log-in for secure blocks
If additional rooms are needed during the booking process, the Austin CVB will contact hotels to secure additional room blocks.
Reporting capabilities
- Room Pick Up Report
Detailed listing of the number of rooms committed, sold and available at each hotel, along with a total recap of all hotels in the block. - Rooming List Report
Lists everyone who has a reservation, either alphabetically by name or by hotel. - History/Pace Report
Indicates the activity pace of new, modified and cancelled reservations.
Additional reports available upon request
