AUSTIN VISITOR CENTER

Updated 11/4/2020

After an extended closure, the Austin Visitor Center has resumed operations. With new safety measures in place, we are welcoming visitors again and providing information about our local attractions, museums, tours and more.

We’re taking advantage of our 300 days of sunshine and mild winter to operate a temporary, outdoor pop-up Visitor Center. At this time, we will not have customers inside the building.

You can still shop Austin and Texas-themed gifts, apparel, books, children's toys and more in our online Gift Shop.Exterior sign of Austin Visitor Center in downtown Austin from the street with Frost Bank tower behind

We are excited to greet visitors and help you navigate the city!

Hours of Operation:

Sunday: 10-4
Monday: 10-4
Tuesday: closed
Wednesday: closed
Thursday: 10-4
Friday: 10-4
Saturday: 10-4

602 E. Fourth St.
866-GO-AUSTIN; 512-478-0098

Our friendly staff loves to share knowledge of Austin’s history and culture, special events, shopping, unique restaurants, outdoor fun, nightlife and music.

Stop by to pick up free maps and brochures and enjoy complimentary WiFi, clean restrooms, media wall and a cell phone recharge station in the lounge. Enjoy free live music on special occasions at our Visitor Center—for dates, see the Austin Visitor Center & Gift Shop on Facebook.

Shopping

You’ll find Austin and Texas-themed gifts, novelties and oddities, Austin-appropriate clothing, books, children's toys and clothing and more in the Gift Shop. Some of our most popular items can also be purchased online.

Interior of Austin Visitor Center with gift shop

Tours at the Austin Visitor Center

We can help you review Austin’s array of tour options, in order to choose the tour that’s best for you. Many tours start and end at our Visitor Center. Just a few Austin favorites:
Downtown Walking Tours
ATXcursions
Austin City Limits Studio Tours
Austin Detours
Austin Duck Adventures
Austin Selfie Tour
AO Tours
Barton Springs Bike Tours
Capital Cruises
Double Decker Austin
Transport Yourself
Twisted Texas Tours

See our Tours and Activities page for a complete list. Reserving online, ahead of time assures availability.

Suitcase Stash

If space allows, the Visitor Center will hold your luggage for $8 per piece, per day, freeing you to explore Austin unencumbered. Restrictions and limitations apply. Call (512) 478-0098 for details.

Location & Transportation

Our Visitor Center is located on the ground floor level of the Austin Convention Center Parking Garage. To park, enter the garage at the corner of East Fifth and Red River Streets. Enter the Visitor Center from East Fourth Street. Visit the Austin Convention Center's website for more information on parking. To visit by transit, take MetroRail to Downtown Station or local bus Route 4 7th Street or Route 17 Cesar Chavez.

Staff

Natalie Pollan Headshot

Natalie Pollan
Director of Retail and Visitor Services
512-583-7255
npollan@visitaustin.org

Sean Duffy Headshot

Sean Duffy
Visitor Center Operations Manager
512-583-7242
sduffy@visitaustin.org

Cynthia Trenckmann

Cynthia Trenckmann
Visitor Center Assistant Manager
512-583-7235
ctrenckmann@visitaustin.org

Harrison Eppright

Harrison Eppright
Visitor Services Manager & Tour Ambassador
512-583-7237
heppright@visitaustin.org